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What is billable weight?
It is the greater of actual weight or volumetric weight, which is determined by the dimensions of the package. A light package with large dimensions may have a higher billable weight than a light package with small dimensions. Skypax offers a repacking service to reduce volumetric weight and minimise shipping costs, simply select your packages and choose 'Repack' from the dropdown on the Despatch button.
Can I see a photo of my package?
Yes, simply select your package(s) and then select 'Photos' from the dropdown on the Despatch button. When we have taken the photos you can click the camera icon that appears next to the package(s) to view them.
Where is my package?
While we endeavour to log packages within 24 hours of receipt, please allow up to 48 hours for a package to show in your suite during our working hours of Monday to Friday 9 AM - 6 PM. Delays in processing may be caused by a number of factors, and if you are concerned please contact customer support.
Can I use multiple names?
Yes, you can add an alias, or additional name, to your account in your account settings. If you wish to receive packages for different people such as family members we recommend using an alias to avoid problems identifying your packages when they arrive at our warehouse.
© Copyright Skypax Limited. All Rights Reserved - Terms & Conditions - Privacy Policy
| • | Shipping charges are based on Chargeable Weight; The greater of actual weight or dimensional weight - Length (cm) x Width (cm) x Height (cm) / 5000 or Length (In) x Width (In) x Height (In) / 139. |
| • | For a list of Prohibited Items that cannot be shipped with Skypax, a list of items that carry shipping restrictions and have restricted liability cover for loss and damage under Skypax Standard and Extended Liability terms, please see the Prohibited & Restricted Items list in the Skypax Support Centre) or Section (8) of these Terms of Service |
| • | The Customer's Skypax address should not be used as a Post Office Box, and the Customer's bank and financial accounts /statements should not be sent to Skypax |
| • | The Customer agrees that Skypax is in no way liable for any charges/duty/taxes that your destination country's government may charge for any Skypax shipment. Charges may also include return or disposal charges levied by the courier. We advise you to check with your relevant local authority if in doubt about this. |
| • | Skypax will not be held liable for the seizure of any shipment by the destination country's customs department because it contravenes any import restrictions or local/national laws. We advise you to check with the relevant local authority if in doubt about this. |
| • | Skypax does not accept liability for goods which arrive at Skypax premises damaged or with manufacturer's defects. |
| • | Skypax can only receive items sent to us from within the European Union and Switzerland, and Norway. |
| • | Skypax cannot send any shipments without payment of the Shipping cost. |
| • | Customers may store packages for up to 30 days at no charge. After 30 days, the Customer agrees to pay storage fees of £1 per package received per day (up to a 21kg [chargeable weight] package). Packages above 21kg or pallets will be charged at £5 per day. Storage is not available for prohibited merchandise that cannot be shipped abroad. Prohibited merchandise is not storable, and must be shipped to an alternate address, returned to sender, or disposed of promptly. If packages are still not despatched after 79 consecutive days, Skypax will dispose of your packages and levy a charge of £2.75/Kg subject to a minimum £27.50 charge. |
| • | Skypax does not allow third-party collections by the Customer |
| 1.1. | Skypax will provide the Customer with a UK (United Kingdom) street address for the use of Skypax Services (defined in Condition (4) below) |
| 1.2. | Activation of your UK address or its use after the effective date hereof will represent your acceptance of this agreement |
| 4.1.1. | You may arrange for goods to be delivered to your unique UK address provided by Skypax upon registration by way of: |
a) |
Directly placing an order with a supplier using your Skypax Address as the delivery address |
b) |
Using the Skypax Concierge Service. |
| 4.1.2. | Upon receipt of your goods, Skypax will inspect your goods which may mean opening your packages. Skypax will re-package your goods or consolidate them using best efforts to ensure the items are re-packaged to the same standard as when we received them. The Customer acknowledges that Skypax may need to break package seals as part of this process. |
| 4.1.3. | Skypax accepts no liability for any damage caused by courier or manufacturer's defects. |
| 4.1.4. | Skypax may request further information regarding the nature of the goods to ensure compliance with carrier or destination country Customs restrictions. |
| 4.1.5. | Skypax does not allow for third-party collection by the Customer. |
| 4.1.6. | Skypax will attempt to process all despatch requests received before 12:00 hours UK local time on the same day. Despatch requests received after this time are typically processed the next working day. |
| 4.1.7. | Shipping charges are based on Chargeable weight: The greater of either Actual weight or Dimensional weight (length x width x Height / 5000) or Length (In) x Width (In) x Height (In) / 139). This is NOT a Skypax formula but an industry standard for calculating the chargeable weight. Airmail is not subject to volumetric weight. |
| 4.1.8. | The Customer agrees that Skypax is in no way liable for any charges/ duty/taxes that may be levied on any Skypax shipment by your destination country's government. We advise you to check with your relevant local authority if in doubt about this. |
| 4.1.9. | The Customer agrees that any additional fees levied by the courier, broker or their agents, including but not limited to shipment return charges, brokerage fees & import duty, remain solely the Customer's responsibility, and the Customer agrees all costs will be paid on demand. |
| 4.1.10. | Skypax will not be held liable for the seizure of any shipment by the destination country's customs department because it contravenes any import restrictions or local/national laws. We advise you to check with the relevant local authority if in doubt about this. |
| 4.1.11. | Any transit times quoted are not guaranteed and do not take into account possible delays caused by customs clearance. |
| 4.1.12. | Skypax cannot send any shipments without payment of the Shipping cost. |
| 4.1.13. | Skypax will allow Customers to store their goods for up to 30 days at no charge. After 30 days, the Customer agrees to pay excess storage fees of £1 per package received per day (up to a 21kg [chargeable weight] package). Packages above 21kg or pallets will be charged at £5 per day. Storage is not available for prohibited goods that cannot be shipped abroad. Prohibited goods must be shipped to an alternate address, returned to sender or disposed of promptly. If packages are not despatched after 79 consecutive days, Skypax reserves the right to dispose of your packages and levy a charge of £2.75/Kg [chargeable weight] subject to a minimum £27.50 charge. |
| 4.1.14 | Skypax does not permit illegal activity. Therefore, any legal fees incurred by Skypax enforcing the laws of the UK against a customer or potential Customer will be the customer's financial responsibility. |
| 4.1.15. | Illegal activity, goods or substances may be reported to the police and relevant government authorities. |
| 4.1.16. | Unless otherwise specified in writing, shipments are covered up to £100 in case of loss or damage by Skypax Standard Liability cover. In addition, Extended Liability can be purchased, covering up to £1,000 for loss or damage. Standard and Extended Liability cover are subject to the Liability Cover Terms & Conditions in Section (6) of these Terms of Service. |
| 4.1.17. | If a Customer does not pay for services rendered for a period over 45 days, their membership may be cancelled by Skypax. All packages and mail may be returned to the sender or discarded at the sole discretion of Skypax. The Customer forfeits all claims to items abandoned in his mailbox once his membership is cancelled. |
| 4.1.18. | The Skypax Customer is responsible for and warrants its compliance with all applicable laws and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which the Skypax Customer shipment may be carried. This responsibility includes, without limitation, all import license requirements of the destination country. The Customer agrees to provide such information and complete such documents as necessary to comply with applicable laws or regulations. Skypax may request further details of the Customer, including without limitation the Export Control Classification Number and, if a Shipper's Export Declaration (SED) is required, the tax identification number. |
| 4.2.1. | Skypax concierge agents purchase goods on your behalf from UK suppliers. |
| 4.2.2. | The Skypax shopping concierge service is limited to the purchase of goods on your behalf but does not include any subscription charges (such as mobile or internet subscriptions) or ongoing or recurring charges. |
| 4.2.3. | Shopping Concierge orders cannot be cancelled after a Skypax agent has processed them. |
| 4.2.4. | Skypax agents may make in-store purchases for the Customer. Stores and boutiques within the central London area, within the North and South Circular ring roads shown in red and green on the image below, are subject to our standard £30 in-store collection charge. |
| 4.2.5. | Collections outside this are subject to additional charges. Please contact Skypax before placing orders to obtain a quote. |
| 4.2.6. | Skypax shopping agents rely on the specific information you provide when fulfilling your shopping concierge order. All finer details must be submitted at the time of order (i.e. colour/size, etc.). Skypax is not responsible or liable for incorrect items purchased due to the lack of detail or incorrect details provided when the initial order is placed. |
| 4.2.7. | Skypax requires the Customer to provide the following information when placing an order using the Concierge order form (where applicable) before the order can be made: |
a) |
Brand |
b) |
Manufacturer |
c) |
Model |
d) |
Size |
e) |
Colour |
f) |
Type |
g) |
Quantity |
h) |
Price |
i) |
URL direct link to the product or supplier website |
| 4.2.8. | Skypax may decline to purchase your nominated goods if it falls outside Skypax Terms and Conditions. |
| 4.2.9. | Skypax charges a fee of 10% of the total order value for its shopping concierge service. A minimum charge of £29 applies. In-store purchases incur a standard £30 surcharge. Further charges may apply for collections outside the central London area (see 4.2.4). |
| 4.2.10. | For in-store purchases, unless prior consent is given by Skypax, the maximum weight for any individual item our agents will pick up is 40Kg, and it must not exceed 120cm in any one dimension. If you think any requested items will exceed these limits, you must contact us first, stating the item's details, measurements, and weight, and we will advise whether it is possible to carry out the order. If a Skypax agent visits a store and finds an item exceeds these limits without being given prior notice, we reserve the right not to purchase the item, and the minimum service fee will not be refunded. We recommend you contact the seller about the size and weight of your items if you are unsure. |
| 4.2.11. | For in-store orders, if a requested item is out of stock, then the money for this item will be refunded. If it arises your whole order is out of stock, the minimum service fee will still apply. You must place a new order if you want us to revisit the store at a later date to try again. |
| 4.2.12. | If an in-store order contains items that cost more than the quoted price paid by you, the client, Skypax, will pay the difference up to the amount of £20, which will be added to the final shipping cost. If the difference is more than £20, then Skypax will not be able to fulfil your order, and a refund will be given for particular items unable to be purchased due to a lack of funds provided. |
| 4.2.13. | The Skypax Concierge Service is additional to the Skypax Forwarding Service, which shall apply from receipt of Concierge goods at the Skypax depot |
a) |
Concierge orders are exempt from the Standard or Premium Forwarding Service membership fees. |
| 4.2.14. | Skypax standard shipping rates will be applied to all concierge orders |
| 4.2.15. | If your Concierge order amounts to more than £3,000 GBP you will need to settle by interbank transfer. |
| 4.2.16. | Skypax will attempt to notify the customer of any product damage or defects upon receipt of Concierge ordered goods at our depot, however Skypax cannot be held liable for any damage or manufacturer defects. |
| 4.2.17. | Concierge Orders Above £1000: For concierge orders exceeding £1000, if we are unable to fulfill the purchase due to the item being sold out or unavailable, a 3.5% fee will be applied. This fee helps cover the transaction costs still incurred by Skypax, including credit card and PayPal processing fees. |
| 4.3.1. | Skypax UK operating hours are from Monday to Friday, 09:00 hours to 17:30 hours UK local time |
| 4.3.2. | Skypax may reject deliveries from Non-EU countries |
| 4.3.3. | Skypax may receive deliveries from EU countries, Switzerland and Norway |
| 4.3.4. | All prices are quoted in British pounds |
| 4.3.5. | Any charges generated, such as taxes, customs duties and service fees presently in effect or established in the future, will be the responsibility of the Skypax Customer |
| 4.3.6. | The Customer confirms that goods sent to their Skypax address are legal in the country in which the customer is located or the intended destination country if different |
| 4.3.7. | The Customer understands that goods are purchased at their own risk, and Skypax is in no way liable for any cross-border retailer restrictions, including but not limited to unenforceable warranties |
| 4.3.8. | The Customer's Skypax address should not be used as a Post Office Box, Registered company address and the Customer's bank and financial accounts /statements should not be sent to Skypax. |
| 4.3.9. | Either party may cancel this agreement with written notice (email or letter). Skypax service charges are non-refundable after the first package has been received. If no packages have been received, the Customer may request a refund within 30 days of purchase. Refunds will be processed within ten (10) business days of cancellation. Skypax will have the option to return all packages/mail to the senders or discard the items for cancelled accounts. |
| 4.3.10. | Skypax takes credit card fraud very seriously. We cooperate entirely with law enforcement officials to apprehend groups or individuals committing credit card fraud. In addition, our company will supply all information we have about fraudulent orders to those officials who will investigate and prosecute the offending parties' criminal actions. |
| 4.3.11. | The Skypax Customer authorizes Skypax to charge their credit card or payment method for Service Fees, Shipping and Handling Charges, and charges for any Additional / Optional Services selected by the Customer. |
| 4.3.12. | If Skypax receives a chargeback for any previous valid charges, then the Customer's account may be immediately terminated, and all mail/packages will be returned to the sender or properly discarded. |
| 4.3.13. | All our shipments are sent with your chosen carrier. Skypax Standard Liability covers consignments. For valuable items, we recommend purchasing Extended Liability or arranging independent insurance. |
| 4.3.14. | We DO NOT ship to the Islamic Republic of Iran, Nigeria, Syria, North Korea |
| 4.3.15. | Skypax unlimited free consolidation for premium members is subject to a Fair Use policy. Business Customers who regularly consolidate more than 30 packages in a single shipment may be asked to pay additional fees to cover the additional labour time involved |
| 5.1.1. | Either party may cancel this agreement with written notice (email or letter). Skypax service charges are non-refundable after the first package has been received. If no packages have been received, the Customer may request a membership refund within 30 days of purchase. Refunds will be processed within ten (10) business days of cancellation. |
| 5.2.1. | Online orders - If a requested item is out of stock at the time of a Skypax attempt to purchase, then the money value for this item will be refunded within 10 days. If it arises your whole order is out of stock, the minimum Skypax service fee of £29 will also be refunded. |
| 5.2.2. | In-store purchase requests - Upon the Customers request, if a Skypax representative is requested to visit the store in person and collect any item, an additional £30 collection fee will be incurred. If a requested item is out of stock, then the money value for this item will be refunded within 10 days. If your whole order is out of stock with an in-store collection, the minimum Skypax service fee of £29 and the £30 collection fee will NOT be refunded. However, the amount paid for your non-purchased items will be refunded. |
| 5.2.3. | Please do not contact the retailer directly if you need to return or exchange an item purchased through the concierge service. Instead, please read and make sure that you agree with the return/exchange policy of the retailer(s) you ordered from. Each retailer may have a different return/exchange policy, which you will need to adhere to for us to process the return or exchange. We charge an administration fee of £25 for any exchange request through Skypax Shopping Concierge service. If the concierge order was an in-store purchase and requires the agent to revisit the store, the fee will be £35. |
| 5.2.4. | Shipping and any duties or taxes associated with the return will be the Customer's sole responsibility. |
| 5.2.5. | All fees, including shipping and handling, are non-refundable. However, the original price of the merchandise may be refundable based on the individual policy of the retailer(s). |
| 5.2.6. | An eligible return will be based upon the individual return/exchange policy of the retailer(s) you were ordering from. |
| 5.2.7. | You may receive a refund only for the original purchase price of the merchandise minus the administration fee, shipment costs for the items sent back to the retailer(s), and any associated duties and taxes. For eligible exchange, you must pay all shipping and handling fees that will be due, which includes shipping from our business back to the retailer and the exchanged product's shipping from the retailer back to our business and shipping back to you. |
| 5.2.8. | To return or exchange merchandise, please follow all of the instructions below: |
a) |
Email us specifying you would like to apply for an exchange or return |
b) |
Inside your exchange/return package, include a copy of your invoice or packing slip, and circle all of the items you are returning/exchanging. |
c) |
Specify whether you wish to apply for a refund or to exchange the merchandise. If exchanging, please indicate what size, colour, and style you want to exchange for. |
d) |
Package the merchandise securely. |
e) |
You must ship the merchandise back to us via a carrier with a trackable shipping service. |
f) |
You should insure the merchandise for the total retail value. We cannot process or reimburse you for a return shipment lost or damaged while in transit to us. |
| 6.1. | All consignments are covered by our Standard Liability cover free of charge for loss or damage up to a maximum of £100 in value (per consignment not per box). |
| 6.2. | When requesting a despatch, you are required to enter the value of each item in the shipment. A claim can only be made for the values declared at the time of despatch and must be supported by proof of purchase. If the proof of purchase shows that a lower amount was paid for an item than was declared, only the lower amount can be claimed. |
| 6.3. | If you wish to purchase extended liability you may do so by selecting the option online during the despatch process. |
| 6.4. | The extended liability premium is calculated at 2% of the declared value, with a minimum premium of £5 providing £250 of cover. VAT is additional where applicable |
| 6.5. | The maximum value we cover is £1,000 per consignment - please contact us if you require cover above this value. |
| 6.6. | Standard Liability and Extended Liability Cover does not cover losses incurred by delay or seizure by Customs. |
| 6.7. | The declared value should be the replacement cost of the goods, not the sale value. |
| 6.8. | Extended Liability Cover cannot be purchased for Airmail, USPS or Globetrack shipments. |
| 6.9. | Extended Liability Premiums are non-refundable once the despatch ticket has been created. |
| 6.10. | Any items which appear on the relevant carrier's Prohibited or Restricted Items list are not eligible for our Standard Liability or Extended Liability Cover. |
| 6.11. | Restricted Items may be covered by our Standard Liability and Extended Liability Cover but with some restrictions. Please refer to our Restricted Items information. |
| 6.12. | Please contact us if you are unsure if your goods will be covered. |
| 6.13. | Skypax will package all despatches to our satisfaction and leave original packaging where possible. Extended Liability Cover is not available for consignments containing items that have been re-packed at the Customer's request. |
| 6.14. | We do not accept claims for mechanical derangement. This is when an item is reported as faulty or broken but shows no clear external evidence of damage in transit. |
| 6.15. | We do not accept claims for damage to manufacturer packaging or packaging materials. |
| 6.16. | We do not accept claims for damage to books where there are only minor flaws, such as creases on the pages or on the cover. |
| 6.17. | In the event of a shipment being damaged or lost in transit, claims must be submitted within 7 days of delivery for damage claims, or for shipments considered lost, within 7 days from the date the carrier has deemed the goods to be "lost". All Claims must be submitted directly to Skypax Ltd. If an attempt is made to claim directly from the carrier, this will invalidate your claim with Skypax. Claims can be made in writing by emailing us with the following information: |
| 6.17.1. | Damaged Goods |
a) |
A photograph of the damaged item(s), and photos of the package both externally, and internal packaging. |
b) |
A copy of the delivery note signed "damaged" or "unchecked" – please note that we will reject any claim where the goods have been signed for "In Good Condition". |
c) |
Proof of value. (receipt or purchase invoice). Note that we will only pay for the replacement value of the goods. |
d) |
A repair quote or invoice/receipt for replacement parts (if applicable) |
e) |
Both the damaged item(s) and packaging must be kept for inspection and not moved. |
f) |
The damaged items must not be tampered with or repaired prior to inspection. |
| 6.17.2. | Lost Goods |
a) |
Proof of value (receipt or purchase invoice). Note that we will only pay for the replacement value of the goods. |
b) |
A claim submission can only be made once the carrier has deemed the goods "lost". |
c) |
Please note that it can take up to 8 weeks to process a claim and payout due to the internal investigation processes of the carriers concerned. We appreciate your patience and cooperation during this period. |
| 6.18. | Loss, Liability, and Compensation |
a) |
In the highly unlikely event that a package is lost while in Skypax’s possession, you are eligible for compensation of up to £500, subject to the provision of a valid receipt and proof of purchase. This coverage applies only while the item is physically held by Skypax and does not extend to any loss, damage, or delay occurring after the item has been dispatched. |
b) |
Important: This compensation scheme is a discretionary liability program offered by Skypax and does not constitute an insurance policy. Customers sending high-value items are strongly advised to obtain independent insurance coverage. |
c) |
Responsibility for Goods Prior to Receipt - Under no circumstances will Skypax be responsible for goods that are lost, damaged, or delayed prior to their receipt at your designated Skypax address. It is your responsibility to ensure that your supplier is given the correct Skypax address and that all goods are clearly and accurately labelled with your full name and Suite number. |
d) |
For the avoidance of doubt, "receipt" refers to the physical logging of the package into your Skypax suite by our team, and not a delivery status marked as "delivered" by the courier. |
| 7.1. | The Skypax Customer agrees that they will remain liable for and indemnify, defend and hold harmless Skypax US (Skypax US, Inc.) and its shareholders, officers, directors, agents, partners, employees and independent contractors at all times from the date hereof forward, from and against all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, penalties, interest, fines, expenses, or other costs (including attorneys' fees and court costs) arising because of the execution hereof or the consummation of the transactions contemplated hereby, including without limitation those arising from or relating to: |
| 7.1.1. | Any negligent action or omission of the Customer or any of the Customer's employees, contractors, agents or any other person acting under Customer's supervision or control prior to, as of, or following the date hereof; |
| 7.1.2. | The Customer's failure to comply with the terms hereof or any UK or other jurisdiction's law applicable to the exportation or importation (into the destination country) of such shipments. |
| Item |
| Animals, Animal Products, Animal Skins, Animal Fur, Animal Parts, Live Animals |
| Body Parts |
| Cash, Travellers Cheques – (Commemorative / Collectable Coins & Notes are allowed) |
| Clinical and or biological samples (including but not limited to bodily fluids and tissue samples) |
| Complete original and imitation firearms and firearm parts (including rifle butts, trigger mechanisms, screws/bolts etc., which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives |
| Credit/Debit/Bank Cards |
| Environmental Waste |
| Fireworks |
| Human Remains & Ashes |
| Illegal goods (these are goods which are considered illegal in origin, the transit points or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics) |
| Ivory & Ivory products |
| Magnets & Magnetized Materials |
| Medicines which are not approved for sale in the origin or destination countries or are only available with a Prescription. |
| Passports, Birth Certificates, Tax Stickers, Personal Data, or other Legal Documentation |
| Perishable Goods |
| Pornographic Materials |
| Swords, Combat Knives & other Weapons |
| Tobacco & Tobacco Products, including all Vape and E-Liquids |
| Item | Restriction |
| Bullion | Restricted with some Carriers and Destinations |
| Alcohol & Alcoholic Beverages | Some countries, carriers, quantities, types |
| Auto Parts | Must be flushed through & not contain oil – Some parts are considered hazardous for transport. |
| Batteries – Lithium-Ion / Lithium Metal / Lead acid (Includes Lithium Power banks / Chargers) | Considered hazardous for transport |
| CBD Products | Carrier and destination Restrictions |
|
Dangerous/hazardous goods, including but not limited to: Airbags, fireworks, paint perfumes, batteries, power banks, aftershaves, aerosols, nail varnish, hair spray, magnets, flammable substances, dry ice, biological substances, radioactive materials, and any goods specified as such under IATA, ADR, 49 CFR or IMDG regulations. |
Restrictions on quantities, destinations, and carriers |
| Furniture | Carrier Restrictions |
| Mattresses | Carrier Restrictions |
|
Large Household appliances including: Ovens, Fridges, Washing Machines, Tumble Dryers, Dishwashers |
Carrier Restrictions |
| Plants and Seeds | Carrier Restrictions |
| Item | Restrictions |
Loss
Liability Cover |
Damage Liability Cover |
| Alcohol & Alcoholic Beverages |
Some countries, carriers, quantities, types - please contact us |
✔
|
x
|
| Antiques, Art & Articles of exceptional value | £5,000 maximum value per consignment |
Up to £500
|
x
|
| Autoparts | Must be flushed through & not contain oil |
✔
|
✔
|
| Discs, Tapes, memory Cards | Any electronic or magnetic media |
✔
|
x
|
| Furniture |
Must be flat-packed for standard carriers. Otherwise contact us |
✔
|
x
|
|
Glass items, including: Mirrors, Glassware, Kitchenware, Artwork, Vases, Picture Frames, Ornaments, Furniture, Light / Lamp fittings / Shades |
Including products containing glass parts |
✔
|
x
|
| Jewellery, Costume Jewellery, Watches & objects constructed of precious metal and/or stones | £5,000 maximum value per consignment |
Up to £500, only to EU, USA, Australia, New Zealand & Japan |
x
|
| Laptop Computers |
1 laptop per consignment containing no more than 1 lithium battery. Otherwise carrier restrictions apply - please contact us |
✔
|
x (only where external physical damage to the packaging and laptop is visible)
|
| Mattresses | Carrier restrictions apply - please contact us |
✔
|
x
|
|
Pottery & Ceramics including: Crockery, Ornaments, Tableware, Sinks, Toilets etc. |
All Pottery & Ceramics |
✔
|
x
|
| Plants and Seeds | Carrier restrictions apply - please contact us |
✔
|
x
|
| Televisions, Monitors and LCD Displays | Carrier restrictions apply - please contact us |
✔
|
x
|
|
White Goods, including: Ovens, Fridges, Washing Machines, Tumble Dryers, Dishwashers |
Carrier restrictions apply - please contact us |
✔
|
x
|
| At Skypax we hold the security and privacy of our site visitors and Customers in the highest regard and do our best to protect your personal data. This Privacy Policy, together with our Terms of Service set out what data we may collect from you and how it will be used. This website is owned and operated by Skypax Limited, a UK Company registered in England & Wales, Company no. 7538935, with registered offices at 207 Regent Street, Third Floor, London, W1B 3HH, and VAT registration no. 113 5984 13 |
| 2.1. | To enable us to operate our Services, including, but not limited to: |
2.1.1. |
To send an initial, one time greeting to each new Customer; |
2.1.2. |
To send service notifications to Customers; |
2.1.3. |
To occasionally email you notifications of any announcements at Skypax; |
2.1.4. |
To send newsletters or special offers to Customers; |
2.1.5. |
To remind Customers of membership renewal; |
2.1.6. |
For Customer support and correspondence |
2.1.7. |
To process Concierge orders and Despatch requests |
2.2. |
To help us improve the website and deliver a better and more personalised service |
| 3.1. | Registration |
3.1.1. |
First Name |
3.1.2. |
Last Name |
3.1.3. |
Billing/Postal Address |
3.1.4. |
Email Address |
3.1.5. |
Telephone Number |
| 3.2. | Use of Services |
3.2.1. |
Details of concierge orders placed, including, but not limited to, details of the requested purchases |
3.2.2. |
Details of despatch requests, including, but not limited to, name and delivery address, telephone numbers, email addresses and shipping carriers used |
| 3.3. | Use of Website |
3.3.1. |
Anonymous information relating to your use of the Skypax website, including, but not limited to, location and traffic data. |
3.3.2. |
Anonymous statistical data including IP address, operating system, browser type, devices used |
| 4.1. | Skypax |
| We may obtain information by way of using cookie files installed on your computer hard drive to track your use of the website. |
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4.1.1. |
You may adjust your browser settings to block cookies from Skypax however you may be unable to use certain parts of the website, including but not limited to managing your Suite and placing Concierge orders or Despatch requests. |
| 4.2. | Third party vendors |
| This website uses Google Analytics to help analyse how users use the site. The tool uses "cookies", which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the website and to compile statistical reports on website activity for Skypax. |
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| We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. |
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| You may read more about what data Google collects, how it is used, and how to manage information you share - http://www.google.com/intl/en/policies/privacy/ |
| We do not share personal information with companies, organisations or individuals outside of Skypax unless one of the following circumstances apply: |
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| 5.1. | With your consent |
| We will only share personal information with companies, organisations or individuals outside of Skypax when we have your consent to do so. We will ask you for consent if a need arises to share such information. |
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| 5.2. | For legal reasons |
| We will share personal information with companies, organisations or individuals outside of Skypax if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: |
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5.2.1. |
Meet any applicable law, regulation, legal process or enforceable governmental request. |
5.2.2. |
Enforce Terms of Service, including investigation of potential violations. |
5.2.3. |
Detect, prevent, or otherwise address fraud, security or technical issues. |
