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FREQUENTLY ASKED QUESTIONS (FAQS)

How does your shopping concierge service work?

Read our section How It Works to learn more

How much is your shopping concierge service?

Our concierge fee is 10% of the gross order value, including delivery to our warehouse. A minimum fee of £29 applies.

Do I have to be a member to place a Concierge member?

No, you can place a concierge order without already having an account.

Can I consolidate my concierge order with other packages already my suite?

Yes, absolutely. This can make shipping more cost effective.

Can I exchange or return and exchange items?

Providing an item is within the return window we can process an exchange or return before you ship. If you have shipped the item please contact customer support who will advise you

To view more or if you have any more questions please visit our Support Center